Denise Kivela

Denise Kivela

Business Manager



IACP 2023

October 14-17 | Booth 1739
San Diego Convention Center
111 Harbor Drive San Diego CA 92101


Who I am, where I’m from and my Sales Region:
I am Denise Kivela, I live in Boxford, Massachusetts, and I cover New York and the New England states.

What ties me to my region:
I have lived in the Northeast my whole life and have spent my entire career supporting technology needs of customers in various public sector industries, including healthcare, education, and public safety.

A bit about myself:
I have an extensive background working in technology sales. Throughout the various roles I have had in hardware and software sales, I have always sought roles where I can work alongside collaborative, smart, and dedicated individuals to deliver groundbreaking solutions that challenge the 'status quo'. I am fortunate to have built relationships across my community, supporting those that are doing life's most important work.

Why should agencies choose Utility, Inc.:
Utility is a truly innovative organization that is constantly seeking ways that technology can enhance safety and operational efficiencies for first responders working on the front lines. And we're hungry. We have a hunger to do what's right.

What inspired me to select a path working in the public safety sector:
I am inspired by the daily sacrifices made by first responders and public safety personnel to improve the lives of those in our community, and to make our world a safer place.

What does Transformative Transparency mean to me:
Transformative Transparency means that we are open and honest and are proud of our work. We want to share and make it easy for others to see how we operate.

Why should you trust Utility:
Utility is a trusted partner because our organization is built upon bringing the highest level of support to our clients. Our people, processes, and technology are centered around delivering an outstanding customer experience to those utilizing our services.

The biggest lesson learned I’d like to share with Public Safety Leaders:
The biggest lesson learned is that technology should not be complicated or require extra thought or action by our front-line end users. Technology should work seamlessly in the background, empowering users to work more swiftly, more safely, and with ease in the most critical moments.