We’re looking for a Data Scientist who will support our engineering efforts with insights gained from analyzing data collected from connected devices used by our customers across the country. These will include mobile and in-car devices that collect video, audio, digital inputs, GPS and other sensor data.

Reporting to the Manager of Technical Support, the TSS will be the first point of contact for customers seeking assistance. The TSS will provide technical support and escalation assistance by responding to customer’s telephone and email inquiries. A TSS will escalate unresolved issues to the next tier level of support and follow-up and update customers status and information.

The primary functions of this role include working closely with our customers onsite and managing the deployments of our technology while troubleshooting issues. You will maintain the quality of the installs and ensure the programming meets and exceeds expectations.