Field Service Auto Mechanic Technician (Connecticut and Boston)

Job Summary

The primary function of this role is to oversee various deployments and perform installations while directing various 3rd party contractors. You will be responsible for overseeing multiple projects that support departmental timelines, company goals and objectives. A successful candidate will have or embody the traits of: a self-starter, require little to no supervision, strong work ethic, professional and neat appearance, clean driving record, advanced troubleshooting skills and attention to detail. 

The ideal candidate loves to travel, have flexibility in their schedule. Have a background in the automotive industry – in car stereo installations/aftermarket technology and have experience in IT. The ultimate candidate will be an excellent customer service provider that is also able to successfully support departmental timelines, company goals, and objectives.

Travel 100% (Our projects run from 1 week to 6 weeks away from home – the schedule is different depending on the job)

Job Duties

  • Perform onsite installation activities
  • Must be able to travel 1 week to 6 weeks away from home depending on the job
  • Understand the customer requirements
  • Tie the workflow to the schedule and meet timelines
  • Track and document the progression of the work with detailed notes
  • Produce timely and detailed service reports
  • Cooperate and collaborate with the support team in sharing information across the organization
  • Build and maintain positive relationships with customers
  • Work independently to transfer information to peers and customers
  • Complete site surveys prior to deployment
  • Create site survey documents/coordinate with the project manager regarding supplies needed
  • Keep an open line of communication with the client and Utility stakeholders
  • Install and configure Utility’s hardware
  • Train / oversee third-party installation’s with periodic quality checks of install and work performed
  • Train the client how to install/troubleshoot Utility’s products
  • Ensure all hardware/software is working as expected by the client
  • Train the end-users on Utility’s software
  • Participate in Utility operations weekly call
  • Additional duties as required

Job Requirements

  • High school diploma
  • Must be able to travel 1 week to 6 weeks away from home depending on the job
  • COMP Tia Certifications or other IT certifications preferred
  • Must be willing to obtain the CJIS (Criminal Justice Information System) certification) company paid
  • A+, Security + and Network + certifications preferred
  • Clean driving record
  • Must be proficient in the following:
  • Google Suite
  • Microsoft 365
  • Basic hand tools
  • Network functions
  • Knowledge of automotive electrical systems and accessory installations
  • Troubleshooting skills
  • Must be able to work independently as an individual contributor with little direction
  • Must be able to travel to sites and stay overnight as required
  • Must have exceptional written and verbal communication skills

Physical Requirements

  • While performing the duties of this job, the employee is required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear
  • The employee must frequently lift and/or move up to 50 pounds
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • Must be able to operate hand tools, work with wiring, technical equipment, and use a keyboard

Job Type: Full-time

Willing to work with anyone in the tri-state of Boston,  Rhode Island, Vermont  and Connecticut surrounding areas.

Candidates must pass a pre-employment Drug Screen and Background Check.

Please Apply Here

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